Return & Refund Policy

At Velnoxa Store, customer satisfaction is our priority.

As a trusted online store, we work with reliable fulfillment partners to process and deliver your orders efficiently.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received the wrong item.

• The item is damaged or defective upon delivery.

• The item is missing parts or accessories.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition in which it was received.

Non-Returnable Items

Returns will not be accepted for:

• Change of mind

• Products damaged due to misuse

• Used or opened products (where hygiene applies)

Return Process

1. Contact our support team within 7 days of delivery.

2. Share your order number along with clear photos or videos of the issue.

3. Once approved, we will guide you through the return or replacement process.

Refunds

If a refund is approved, it will be processed after the returned item has been inspected. Depending on the payment method, refunds may take several business days to complete.

Order Cancellation

Orders can only be cancelled before they are dispatched for shipment.

For any assistance, please contact:

Email: theshopipartner@gmail.com